I was able to have hp (the company I purchased my laptop through) look at it remotely. They tried 2-3 times to fix the issue with me no longer being able to get online or use wifi. Somehow they are saying the adaptor or something mechanical is wrong. They are sending a box sometime this week. I have to pay to ship it to them. They state since it was purchased in late December it may or may not be covered by warranty. When it is determined they will call me to let me know how much I owe them to fix it. I am praying that they will be able to fix it. If they cannot they will ship it back as is.